Refund & Cancellation Policy

Last updated: April 2026

Thank you for shopping at sutairu. If, for any reason, you are not completely satisfied with a purchase we invite you to review our policy on cancellations and refunds. The following terms apply to all products purchased from sutairu.in

Order cancellation

You may cancel an order within 2 of receiving the goods. Cancellations must be requested over WhatsApp at 6001867638 or by email at sutairu.mise@gmail.com, with a clear statement of the reason.

Goods on clearance sale, custom-printed, or otherwise personalised cannot be cancelled or refunded.

Refund process

• Once we receive the returned goods, we will inspect them and notify you about the status of your refund.

• If the return is approved, we will refund 80% of the product value within 2 business days. Taxes and shipping charges already paid are non-refundable.

• The refund is credited via the original payment method (Razorpay UPI / card / netbanking). Banks typically reflect it in 5–7 business days.

Conditions for return

• We offer a 7-day return policy from the date of delivery.

• The goods are in the original packaging and unused.

• Goods that are inseparably mixed with other items after delivery, or unsealed for hygiene reasons, cannot be returned.

We reserve the right to refuse returns of any merchandise that does not meet the above conditions.

Returning goods

You are responsible for the cost and risk of returning goods. We recommend an insured and trackable courier service. We are unable to issue a refund before the goods are received.

Return address: sutairu, North Guwahati, India.

Need help?

Email: sutairu.mise@gmail.com
WhatsApp: 6001867638